Enable companies to organise their fleet & mobility seamlessly, owning the entire customer journey from onboarding to long-term success.
The Job
As our first Customer Growth Manager, you play a crucial role in ensuring our customers achieve maximum value with Headlight. Together with the rest of the operations team, you will set the standard for achieving an excellent customer experience. From onboarding customers and fostering their success, you will be the face and driving force behind a lot of Headlight’s customer relationships.
You will work closely with the commercial and engineering team, to help shape our offering via invaluable insights captured from our clients.
Your day-to-day will involve:
- Customer Onboarding: responsible for the project management of the onboarding and implementation phases, ensuring seamless adoption of our platform. Responsible for risk and issue management, project communication and stakeholder management.
- Functional Analysis and Stakeholder interviews: Deeply understand the processes and needs of our clients, and translate these into Headlight workflows and configuration set-up
- Lifecycle Management: Identifying issues and opportunities for improvement with existing customers. Help customers with their questions or concerns.
- Data-Driven Customer Insights: Using metrics to assess end-customer satisfaction, engagement, and likelihood of renewal or churn.
- Roadmap alignment: Aligning the internal product roadmap with current and future customer needs.
- Retention & Growth: Expand our customers’ engagement with Headlight, maximising their use of our capabilities. This includes Customer education for existing and new features and enablement.
Your Profile
- 3+ years of experience in the B2B SaaS or technology sector, in project management, implementation consulting, functional/business analysis, or similar roles.
- Strong analytical mind to translate customer requirements into logical and sound digital processes.
- Programming experience or familiarity with digital platforms for process automation (e.g. n8n, Zapier, Make) are a strong plus
- Customer-centric mindset: prioritising customer success and satisfaction in the full customer journey.
- Communication skills: delivering clear, effective, and empathetic communication at scale in Dutch and English, and professional working proficiency in French
- Affinity with the fleet & mobility sector is a plus
- Fit our Headlight values: powering up our start-up with your passion, customer excellence drive and team mindset while pushing yours’ and others’ boundaries.
The offer
What’s in it for you?
- The freedom to manage your own work with access to the tools you need to get things done.
- Work in the vibrant technology capital Ghent as well as hybrid, as an essential part of a fast-growing start-up.
- Work together with leading and international companies, such as Proximus, Moore, Unilin or TotalEnergies
- A merit-based culture where you have the opportunity and flexibility to grow into leadership roles in product management, commercial strategy, or other parts of the business.
- Making a disruptive, meaningful and lasting impact on our industry
